Etiquette and Effectiveness: How Should A Smart Device Interact?By Miller, Christopher; Wu, Peggy; Krichbaum, Kathleen; Kiff, Liana; 2003 International Conference on Aging, Disability, and Independence, pp. 152-153
Publication Date: May 2004
Study conducted to evaluate how a model of politeness in human-to-human interactions can be used to develop an automated system of medication reminders. The authors found that there is no data in regards to how to design human-machine interaction etiquette so that it yields appropriate, accurate, and effective behaviors and actions among users. The results of an attempt to use a model of human-human politeness were examined in order to guide the design of spoken and textual reminders provided to older adults by a medication reminder system. Researchers investigated the responses yielded by the system in terms of effectiveness though questionnaires, focus groups, and in home sensing devices from a group of older people who used the Independent LifeStyle system from Honeywell Laboratories. The authors contend that data on medication compliance and its change during the use of reminder systems should provide evidence on the effectiveness of different types of human-machine interactions. Implications for further research are discussed.
Published by: Rehabilitation Engineering Research Center on Technology for Successful Aging (RERC-Tech-Aging) (Website:http://www.phhp.ufl.edu/centers/rerc.htm)