Costs and Benefits of Workplace Accommodations: Findings From Company Case StudiesBy Milchus, Karen L.; Adya, Meera; Samant, Deepti; RESNA Annual Conference - 2010,
Publication Date: 2010
Paper reports the results of a survey of six organizations regarding workplace accommodations of their employees. The survey was part of a national study to learn how companies support employment of people with disabilities. Research questions included (1) what accommodations are typically requested, (2) why are requests denied, and (3) what are the costs and benefits of accommodations. The most frequently requested accommodations were a mix of technology based and policy based solutions, such as workstation modifications, new computer or software, changes to work schedule, work from home, and job restructuring. Among the least frequent accommodation requests were use of an interpreter, reader, job coach, service animal or personal assistant; modification of exam or training approaches or materials; and written job instructions. The survey found that most accommodations cost less than 500 dollars. Most employees with a disability or health condition reported that all of their accommodation requests were granted. Requests were denied for various reasons, but “not necessary” was common. Respondents also reported that accommodation benefits, such as improving the likelihood that the employee would stay at the company, equaled or outweighed accommodation costs.
Published by: Rehabilitation Engineering & Assistive Technology Society of North America (RESNA) (Website:http://www.resna.org)
Rehabilitation Engineering & Assistive Technology Society of North America (RESNA) (Web Site: http://www.resna.org )
Link to text: http://web.resna.org/library/conference_2010/JEA/MilchusK.html