Air Travelers With Disabilities Hotline, U.s. Department Of Transportation
The toll-free hotline provides general information to consumers about the rights of air travelers with disabilities, responds to requests for printed consumer information, and assists air travelers with time-sensitive disability-related issues that need to be addressed in "real time." The line is staffed from 7 a.m. to 11 p.m. Eastern time, seven days a week. Air travelers who experience disability-related air travel service problems may call the hotline to obtain assistance. Air travelers who would like DOT to investigate a complaint about a disability issue must submit their complaint in writing or via e-mail.